A RESIDENTIAL care home in Morchard Bishop has kept its “good” Care Quality Commission rating at its most recent inspection. 

Ridge House, which provides care for up to 15 people aged 65 or over with a physical disability or dementia, was given a largely glowing report after an unannounced visit from the CQC on May 15 this year. 

The watchdog found people received a “good standard of care in a well-maintained environment”, and that “people were involved in choices about their care and received support from safely recruited and trained staff”. 

People told the CQC that they felt safe and knew staff well. All of the feedback it received from residents was positive, and relatives “spoke highly of the care provided”. 

It said it “observed a very relaxed environment within Ridge House and the interactions between people and staff were positive”.  

People received their medicines as required, and told the watchdog the service was clean and “staff practice relating to infection control was positive”.  

The CQC heard positive feedback about the competency of staff and “no significant concerns” were raised about the number of staff on duty. 

It said the service worked “in partnership with others to achieve good outcomes for people”, but while there were “governance arrangements in place at service level”, the provider had “failed to implement a governance system to oversee the management and health, safety and welfare of people using the service and others”. 

It added that the service had “failed to send statutory notifications to CQC as required by law” and had asked Ridge House for an “action plan in response to the concerns”. 

Commenting on the CQC’s findings in the report, Manager of Ridge House Jaison Milton said: “I would like to emphasize that this report is a testament to the effective and dedicated work of our staff.  

“Their unwavering commitment ensures that all our residents are treated as cherished family members, truly transforming our care home into a HOME.  

“This report serves as a genuine recognition of their efforts.” 

You can read the report online by visiting: cqc.org.uk/location/1-140005100/reports/AP3103/overall.