HELMORES, the forward-thinking, long-established estate and lettings agency in Crediton, has been crowned as the Best Overall Estate Agency in the South West for customer experience, in the 2016 allAgents Awards.

allAgents.co.uk is the UK’s largest customer review site for the property industry and the 2016 winners have achieved award recognition based entirely on ratings and reviews posted on the site by actual clients for the year from September 1, 2015 to August 31, 2016.

On allAgents, the South West region encompasses an area from Lands End right up to Swindon.

allAgents is to estate agency what TripAdvisor is to the travel industry.

A total of 113 buyers, sellers, landlords and tenants reviewed on allAgents the service they received from Helmores during that period and they are all highly complementary, every one saying they would recommend the agency.

In the star rating, Helmores scores an average of 4.9 out of 5.

In the allAgents estate and letting agency “League Tables”, Helmores currently ranks top of the Premier League for both sales and lettings in Crediton, No.1 for both sales and lettings in the EX17 post code, top of the league of estate agencies in Devon, and just 40th out of a massive 25,930 estate agency branches across the whole of the UK.

Rob Stoyle, partner, said: “We are absolutely thrilled to win the allAgents ‘Best in the South West’ title, especially as it spans such a large area, and especially as it is awarded based on actual customer feedback, which is a testament in itself.

“Winning the Gold Award in the category is a real honour and I am very proud of our team. I’d like to personally thank all of our clients who posted reviews for us on the site.”

Helmores is a multi-award winning firm – it has won the coveted Gold Award for the Best Single Office South West in the “Sunday Times” Estate Agency of the Year Awards for three years running, it won the Gold Agent of the Year in Devon Award at the Property Sharing Experts Gala Awards in June and was crowned Best Estate Agent/Property Business in Exeter in the Exeter Living Awards back in April.

A small snapshot of the most recent reviews for Helmores on allAgents, includes:

• October 11 - Patricia (vendor): Helmores have served us very well from beginning to end… The overarching experience was that Helmores cared about us as friends rather than just customers.

• October 4 - John and Ann (vendors): We have been completely satisfied with the service we received from the day that Philip valued our bungalow, until the day we moved out…. We cannot thank the staff at Helmores enough. We found the all-in service excellent value for money.

• October 4 - BT (buyer): We were first time buyers and had excellent service provided by Helmores. Loren was amazing. She was always very helpful and very quick to respond to any questions. Overall, she made our house buying experience wonderful. I would highly recommend.

• October 4 - Robert and Jackie (buyers): Given the difficulty our vendors had with legal matters on this transaction we were very impressed with the way Amy diligently chased matters up and kept us informed of progress. Calls were promptly returned and we are very grateful for your help

• September 20 - Lizzie (buyer): We would definitely recommend Helmores from our experience. We couldn’t have asked for more.

• September 8 – Hilary (vendor): This was not an easy sale as there were a lot of parties involved but, with a lot of patience, time and good humour we got there. Rona is a very helpful and professional lady who goes the extra mile to make sure her clients are looked after and happy.

• September 6 - Andy (buyer): Loren and the team at Helmores could not have been more helpful in managing the process of taking our chain through to exchange and completion.

• August 25 - Alex (seller): Cannot praise Helmores enough. So very helpful every step of the way and I would not hesitate to contact them in future. Thanks so much for making it easy for us. Amazing service.

For further information, to discuss any property-related matter with the highly skilled, dedicated and caring team at Helmores or to arrange an appointment for a free, no obligation valuation with the “top of the league” agency, pop into Helmores office at 111-112 High Street in Crediton, telephone the office on 01363 777999 or visit the website: helmores.com .

Alan Quick