MOBILE networks are currently being improved in Crediton boosting speed, performance and coverage.
There is a small chance these upgrades may cause interference to televisions received through an aerial such as Freeview, BT, TalkTalk and YouView.
Symptoms could include intermittent sound, blocky images (pixelation) or loss of signal. Free support is available from Restore TV.
Restore TV’s role is to ensure people can continue to enjoy free-to-view television when mobile networks are upgraded in their area.
It provides help to anyone experiencing interference to television services caused by mobile signals.
Restore TV offers additional support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Ben Roome, CEO of Restore TV, said: “We know just how important television is to inform, entertain and provide welcome company.
“Restore TV exists to ensure we all can continue to access free-to-view television as mobile services are improved across the country.
“If you see new television interference, we’re on-hand to help you resolve the issue.
“We can send a Restore TV filter, free-of-charge, for you to fit between your aerial lead and television or set-top box to remove mobile signals and allow you to watch free-to-view television as normal.
“Full instructions are included, and we can provide further advice online and by telephone if needed.
“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”
Cable and satellite television, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free to view television through an aerial, can receive a free Restore TV filter.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a television signal booster and whose television aerial is close to a mobile mast.
For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.
Any viewers who experience new interference to free-to-view television should contact Restore TV on 0808 1313 800 (free from landlines and mobiles).
For more information visit: https://restoretv.uk/ .